Covad Business Continuity

Communications continuity for your business

Any loss of communication can negatively impact your business and your reputation. Covad voice, and hosted email and Web services can help keep you connected with customers, employees and suppliers, even when things are anything but normal. While traditional phone service can experience interruptions during major or minor disasters, with Covad voice services, you can reroute inbound calls to mobile numbers or unaffected locations.  And, Covad Web hosting and email can keep your website up, and you in touch.

• Continuity in an emergency—Covad ClearEdge Integrated Access is ideal if you already have an onsite PBX or key telephone system.  In the event of an emergency, or when all your office phone lines are  simply busier than normal, Integrated Access enables call failover to two alternate phone numbers for each phone line. Your telecom or office manager can set this up in advance and update it online as often as needed.
• Continuity anytime—Covad ClearEdge Pro is our hosted voice over IP solution that addresses all of your communication needs. Employees can plan ahead for an emergency by predefining a set of numbers in the event of an evacuation. For everyday situations like business travel or working from home, each employee phone number can be intelligently forwarded to wherever they are – cell phone, office phone, home phone, anywhere.
• Enabling more rapid response—With Covad ClearEdge Pro, you can also adapt business processes quickly and easily to adjust to adverse conditions. For example, if your customer service team is snowed in and can’t come to the office, your telecom manager can go online and quickly create or activate a previously established hunt group to reroute customer support calls to representatives’ homes or mobile numbers.  Calls then automatically roll from one rep’s numbers to the next until answered or connected to voicemail.
• Always open for business—Your website and email communications offer another business lifeline. With Covad hosted email and Web services, your email and website are safely protected from most local disruptions. Use webmail to email your customers, check your schedule, and respond to website inquiries from anywhere, uninterrupted.

To learn more about how Covad can help provide continuity for your business, please read the Covad Business Continuity data sheet.