Covad Business Ethernet Enterprise Service

Cost-effective Internet access your business can count on

Covad Business Ethernet Enterprise service delivers cost-effective and reliable Internet access backed by strong service level agreements. It's an excellent value for small and medium businesses, or branch offices that need reliable broadband Internet service.

If your business needs to send and receive large volumes of data or images, connect to your company headquarters via the Internet, or access web-based applications such as CRM, corporate applications and databases, or remote online data storage, then Covad Business Ethernet Enterprise service delivers the high performance these applications require.

• Choice of three symmetric upload/download speeds—1.0 Mbps, 2.5 Mbps, and 5.0 Mbps.
• 30-day no-risk satisfaction guarantee.
• Affordable high bandwidth, designed for businesses that demand superior performance.
• Reliable uptime and performance support your mission-critical needs.
• Backed by Covad service level agreements for installation, repair and network performance.

Pricing

Email and Web Hosting Services

Get company-branded email and a professional Web presence with Covad Hosting services, available with purchase of broadband service. If you are already a Covad customer, go to My Covad Account and click the "Getting Started" link in the navigation bar to register your domain and order your hosting plan.

Customer Support

• Specialized, dedicated live support available 24x7x365 including weekends, after-hours, and holidays
• Easy online account management through My Covad Account

Service Level Agreements

At Covad, we stand behind our promise of uncompromising quality by providing service level agreements (SLAs) on our business-class services. Our SLAs mean that you can focus on your business, not your Internet connection.

• Fast installation time—If Covad does not install your order within 30 calendar days of placing your order for Business Ethernet Enterprise 1.0 and 2.5, you are eligible for a credit equal to 50% of your first month's service fees. If Covad does not install your order within 45 calendar days of placing your order for Business Ethernet Enterprise 5.0, you are eligible for a credit equal to 50% of your first month's service fees.
• Service availability—We target monthly service availability of 99.99%. You will be eligible for a credit for every hour of downtime beyond our target. Please review the Covad Customer Policies for details.
• Time to repair—In the event of a service outage, we will restore your service within 8 hours. If we do not, you will be eligible for a credit equal to 10% of your monthly service fees.
• Network delivery—Each month, Covad targets to deliver successfully 99.9% of all data packets sent to or from your location. If we miss this target in a given calendar month, you will be eligible for a credit of up to 10% of your monthly service fee.
• Network delay—Covad targets to transmit all data between your location and the Internet with a monthly average of 110 milliseconds for the round trip. You are eligible for a credit of up to 10% of your monthly service fees if we do not meet this monthly target.

Read the complete detail of the Service Level Agreement in the Covad Customer Policies () document. Customer is responsible for requesting credits.

Thirty Day Satisfaction Guarantee

Order Business Ethernet Enterprise service and try it for 30 days.

If not fully satisfied, cancel your service within the first thirty days. Covad will refund all installation and monthly service fees, and will cancel your service agreement without further obligation. Covad will refund the equipment fees when you return the equipment to Covad in accordance with our RMA instructions. has received free or discounted equipment and customer does not return the equipment within thirty days in accordance with Covad’s RMA instructions, Customer will be billed for the retail value of the equipment

Please review the Covad Customer Policies () document for details.

Equipment

Covad supports the following customer premises equipment (CPE) required to connect your network to the Internet.

Router provided by Covad:

Samsung Ubigate iBG1000 Router (datasheet) 

The Samsung Ubigate iBG1000 router delivers flexible, business-class performance at an affordable price, with two 10/100 Fast Ethernet ports. Covad provides the router pre-configured with DHCP. This means that when you plug your devices into the router, your Covad-provided IP addresses are automatically assigned to those devices—you do not have to manually assign IPs.

IP Addressing

Choose either one or five fixed public IP addresses. For an extra monthly fee, additional IP addresses are available:

Covad Business Ethernet Enterprise—Frequently Asked Questions