Distributed Enterprise Solutions FAQs
- How can my business benefit from the Covad National Accounts team?
- What can I expect from Covad National Accounts?
- Why should I work with Covad National Accounts instead of dealing with my ILEC?
- Why is it beneficial for me to work with Covad National Accounts instead of working with a web-based tool?
- What kind of billing options are available for Enterprise Accounts?
How can my business benefit from the Covad National Accounts team?
IT professionals managing WAN infrastructure come to Covad because we deliver the most comprehensive set of broadband solutions that any provider can offer a nationally distributed enterprise. No other company has the products, performance, support and coverage that Covad offers.
The Covad National Accounts team of professional consultants can help you effectively manage the deployment of broadband services across your organization. We will help you negotiate the conflicting demands of local business owners and centralized network policies. We will also help you overcome the continuous budgetary pressures you face as you attempt to deliver-at the least possible cost-the quality of service and access users demand.
What can I expect from Covad National Accounts?
Think of each National Accounts Manager as your personal "virtual telecom department", helping you manage each phase of broadband roll-out across your distributed enterprise. From needs assessment to deployment; from project management to branch office and franchise support, we assist you all the way.
You can also expect:
- A National Accounts manager who is assigned to the customer and is always available to handle critical service and support needs
- A sales engineer who also knows the ins and outs of the customer's requirements
- A sales support team that provides strong backup support to the National Accounts manager and dedicated sales engineer
- A project manager to help address any business and operational issues that may arise during the life of the relationship
- Priority routing of all service calls by the customer to Covad
- One consolidated bill that itemizes all activity into a single account recap
- Management of the day-to-day aspects of your account online 24/7 using Covad's SMART (Account Management Tool)
Why should I work with Covad National Accounts instead of dealing with my ILEC?
Covad's National Accounts team strictly deals with DSL and T1 data services. DSL is not the ILEC's primary business focus—their primary focus is on voice solutions. Just because the ILECs are bigger, doesn't always mean they are better.
Covad has the experience. Thanks to our cutting edge national network, we have nearly half a million digital subscriber lines currently reaching into the top 96 U.S. metropolitan markets, covering 45% of all U.S. businesses and homes.
Why is it beneficial for me to work with Covad National Accounts instead of working with a web-based tool?
From the perspective of teams managing corporate-wide WAN, a dedicated National Accounts manager can help you:
- Work one-on-one with a specialized team that helps you determine what service best meets your needs
- Resolve telecom issues at any time of the day from virtually any location
- Enter transactions into an automated work stream, eliminating delays and resulting in greater speed and accuracy
What kind of billing options are available for Enterprise Accounts?
- Covad can consolidate all your accounts under a single bill so you only receive one bill for all your locations
- Covad can individually bill each of your locations if you desire
- Credit card, EFT and Invoice billing options are also available