Customer Stories

Covad Helps Small Consulting Company Resemble Big Business

“With the remote DSL connection I have from Covad, I can give my clients a much faster response time. I’m much more productive because I don’t have to drive around town.”
—Ian Williams, Owner
Ian Williams Consulting, LLC

Denver-based Ian Williams Consulting consists of just one person, but like many small businesses, the network-consulting company required the bandwidth of a much larger operation. Owner Ian Williams needed a reliable remote connection to manage the computer networks of large clients, such as the City of Denver. At the same time, he couldn’t afford to splurge for corporate-size pipes.

Williams found his solution in Covad DSL service, which offers him big-business speeds at small-business prices. As a result of Covad’s reliability, Williams now saves precious time by serving his customers more efficiently from his home office.

Remote connection speeds response times

Before Williams had DSL, he responded to client calls the old-fashioned way: he drove to and worked from the client’s site—hardly an efficient scenario. Without a reliable way to tap into his clients’ networks remotely, Williams had to rush around the crowded metropolitan area whenever he was needed.

“I had to be there within the hour whenever I was called,” says Williams. “All that travel time interrupted the business I was working on at home and wasted time I could have spent helping the client.”

Covad DSL has happily eliminated those harried “house calls.” Williams can use his home-office computers to set up, administer, and troubleshoot his clients’ networks.

“With the remote DSL connection from Covad, I can give my clients a much faster response time,” he says. “I’m much more productive because I don’t have to drive around town. I’m also much more relaxed.”

Covad DSL service saves money

Covad broadband has not only saved Williams money by boosting his productivity, but the service itself is quite affordable. Prior to Covad, Williams relied on a DSL service that cost three times more than his Covad connection—which, at less than $100 per month, falls right in line with Williams’ budget.

Williams realizes yet another cost efficiency from the dial-up service included in his service, which gives him an alternative connection option that his former DSL service lacked. “I can set up my equipment to automatically switch over to dial-up if necessary,” he says. “What that means to me is that Covad offers a free backup service if my main connection goes down.”